FREQUENTLY ASKED QUESTION | INFOCOMM DEVELOPMENT CENTRE (iDEC)
» FREQUENTLY ASKED QUESTION

FREQUENTLY ASKED QUESTION

SOALAN ICT
1
How to get service iDEC Video Conferencing ( Video Conferencing ) and digital media services ? 

Employees need to complete an ICT support application form (OPR / iDEC / BR03 / Support) which can be found at SPK (Sistem Pengurusan Kualiti) at the following address http://www.reg.upm.edu.my/eISO/ The applicant must submit the form 3 days before the date of service .* Video conferencing and Media Services are available only for UPM Officers only. 

2
What is the list of licensed software provided by the iDEC that can be used by employees or students at UPM ? 

List of available Licensed Software at UPM can click here

3
“I am a contract staff. After my contract is continued, I could not login to my email.I was given the following message: invalid username or password". 

Masalah ini berlaku disebabkan Pejabat Pendaftar belum mengaktifkan status anda. Sila hubungi Pejabat Pendaftar bahagian pelantikan jika anda menghadapi masalah ini. 

4
What to do if ICT equipment is not functioning, such as printers can not print? 

Officers must complete an application form on-line repair in http://zonict.upm.edu.my/Select your respective ICT zones. Fill in the online form according to the problems that you face. 

5
If I forget my password to access ID Putra what should I do? 

You can contact the ICT Help Desk iDEC, at 03- 8947 1990.

6
I forget my e-claim password,who can help me? 

This problem can refer to Pn Yusnawati at yusna@upm.edu.my or 8947 2489. 


OFFICE AUTOMATION
7
Who should be consulted if you are unable to carry forward your annual leave ? 

Application to carry forward the annual leave need to be escalated to each PTJ’s clerk.If it is unable to be resolved in PTJ, please inform the Office of the Registrar. 

8
If a bulletin that I send to the Bulletin of the UPM is not published, who should I consult? 

Any problem related to UPM Bulletin shall be referred toPn Zarina at 8946 6014. 

9
I already change my UPM ID but i have a problem to open my email with new password. Who can solve this problem? 

This problem you can refer to iDEC Helpdesk at 8947 1990 or email to idec_helpdesk@upm.edu.my

Updated:: 19/02/2017 [aidah]

INFOCOMM DEVELOPMENT CENTRE (iDEC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389471990
0389483514
C1506113352