FREQUENTLY ASKED QUESTION | INFOCOMM DEVELOPMENT CENTRE (iDEC)
» FREQUENTLY ASKED QUESTION

FREQUENTLY ASKED QUESTION

ICT SERVICES
1
How I can apply services from iDEC?  

You will need to fill up the online application form through Sistem Perkhidmatan ICT (http://www.spict.upm.edu.my)

2
What is the list of licensed software provided by the iDEC that can be used by employees or students at UPM ? 

Please click here for the list of available software licensed at UPM.

3
What to do if ICT equipment is not functioning, such as printers (can not print)? 

Officers must complete an application form on-line repair in http://spict.upm.edu.my/. Fill in the online form according to the problems that you face.
 

4
What should I do if forget my ID Putra password? 

You can contact the ICT Help Desk iDEC, at 03- 8947 1990.

5
I forget my e-claim password,who can help me? 

This problem can refer to Mrs. Yusnawati at yusna@upm.edu.my or 8947 2489.
 

6
Can Office 365 software be used forever?

Once staff/students are no longer in service/study at UPM, Office 365 can not be used. The software uses UPM-ID data. If status is not active, software and systems in UPM can not be used or accessed.

7
How can I distribute information to all UPM staff?

To distribute information for all UPM staff, email the content to buletin@upm.edu.my. The content will be reviewed by COSCOMM before emailed to UPM staff (UPM staff only).

8
How to install Office 365?

Please click here for Office 365 installation guideline.

9
How can I get a UPM Convocation Ceremony DVD?

Please contact Mr. Mohd. Rizal Khanafie at 03 89471223 / 012 3506565.


SYSTEM/APPLICATION
10
Who should be consulted if you are unable to carry forward your annual leave ? 

Application to carry forward the annual leave need to be escalated to each PTJ’s clerk.
If it is unable to be resolved in PTJ, please inform the Office of the Registrar.
 

11
If a bulletin that I send to the Bulletin of the UPM is not published, who should I consult? 

Any problem related to UPM Bulletin shall be referred to Mrs. Zarina at 03 8946 6014.
 

12
Why is my information not updated in the Putra Research and Innovation Management System (PRIMS)?

Please email to bgp.rmc@upm.edu.my or km@upm.edu.my

13
How to use Putra Research & Innovation Management System?

Cick here for user guideline.


PUTRA BLAST
14
I can't access to Putra Blast!

The problem occur either:

  • status 'drop' - either not registering subject or not paying fees. Students need to deal with School of Graduate Studies. Once the status 'drop' change to 'continue', students can access the Putra Blast 
  • students forget password / wrong password - refer to the PTJ ICT Section or Helpdesk for password 'reset'
  • system technical problems - will referred to the relevant section
  • 15
    Why is my profile not displaying any information and can not edit?

    Please email the problem to cadeinovasi@upm.edu.my


    UPM EMAIL
    16
    “I am a contract staff. After my contract is renew, I could not login to my email. The following message appear : invalid username or password". 

    This problem occurs because the Registrar Officer has not activated your status. Please contact the Appointment and Recruitment Section, Registrar's Office if you encounter this problem.
     

    17
    I already change my UPM ID but i have a problem to open my email with new password. Who can solve this problem? 

    This problem you can refer to iDEC Helpdesk at 8947 1990 or email to idec_helpdesk@upm.edu.my


    UPM NETWORK
    18
    How do I (Enumerator/RA) access UPM network because I do not have UPM-ID?

    Supervisor/Lecturer must send an official letter of confirmation containing information regarding Enumerator/RA under supervision for registering ID manually. Email to putrahotspot@upm.edu.my and copy to Head of ICT Section PTJ. Please state in the official letter the following information:

  • Name:
  • Identification card number :
  • Email Enumerator / RA:
  • Project Duration:
  • 19
    How to access UPM network?

    Please click here for more information.


    UPM-ID
    20
    When will UPM-ID activate if I report my duty today?

    Through the use of the Lapordiri System, UPM-ID is activated on the day of staffing at the respective PTJs, but the usefulness of UPM-ID is to support the Secretariat in the Office of the Registrar to implement the file copying process (the process of entering / transferring employee records, jobs etc. into the EIHRAMS System).

    21
    When I can use the e-Punch system (new staff/renew contract) ?

    All systems using UPM-ID can be used if the UPM-ID has been activated.

    22
    Is it true that online reporting is now being implemented? Will it speed up the UPM-ID activation period?

    An online reporting system works to automate staff reporting processes, quickly or independently depending on the verification / verification process made by the Secretariat at the PTJ and at the Registrar's Office.

    23
    How I can activate UPM-ID or change UPM-ID password?

    UPM Student : please access https://upm-id.upm.edu.my/student UPM Staff : please access https://upm-id.upm.edu.my/staff/

    24
    How to activate my UPM-ID?

    Please refer to the Guideline :

  • UPM Staff
  • UPM Students
  • Updated:: 01/11/2017 [nazlina]

    INFOCOMM DEVELOPMENT CENTRE (iDEC)
    Universiti Putra Malaysia
    43400 UPM Serdang
    Selangor Darul Ehsan
    0389471990
    0389483514
    C1511197601