KUKURO Let's Talk - Universiti Malaysia Sabah

Serdang, 13 April 2021: ICT technology is growing rapidly, requiring a virtual assistant service known as a chatbot. This service will be able to help reduce the workload of customer -related help desk staff. Chatbot technology is used indefinitely and can reduce communication errors between humans.

Infocomm Development Center (iDEC) is very pleased with the willingness of the Department of Information and Communication Technology (JTMK), Universiti Malaysia Sabah to share the chatbot technology known as KUKURO on 13 April 2021 online. Named as KUKURO, in the Dusun language meaning query, it was developed by two programmers over a period of six months to a year. Starting with the use in the Department of Information and Communication Technology (JTMK), it has been extended to other entities by being managed by the operators of the respective entities.

The development of KUKURO is the result of the integration of three tools, namely Dialogflow, Botman and Laravel. All frequently asked questions and answers by customers can be loaded into this system and help get answers faster. Relevant reports can be accessed through this system as all customer query information is stored in the MySql database.