FREQUENTLY ASKED QUESTION | INFOCOMM DEVELOPMENT CENTRE (iDEC)
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FREQUENTLY ASKED QUESTION

ICT SERVICES
1
How I can apply services from iDEC?  

You will need to fill up the online application form through Sistem Perkhidmatan ICT (http://www.spict.upm.edu.my)

2
What to do if ICT equipment is not functioning, such as printers (can not print)? 

Officers must complete an application form on-line repair in http://spict.upm.edu.my/. Fill in the online form according to the problems that you face.
 

3
I forget my e-claim password,who can help me? 

This problem can refer to Mrs. Yusnawati at yusna@upm.edu.my or 8947 2489.
 

4
How can I distribute information to all UPM staff?

To distribute information for all UPM staff, email the content to buletin@upm.edu.my. The content will be reviewed by COSCOMM before emailed to UPM staff (UPM staff only).

5
How can I get a UPM Convocation Ceremony DVD?

Please contact Mr. Mohd. Rizal Khanafie at 03 89471223 / 012 3506565.


SYSTEM/APPLICATION
6
Who should be consulted if you are unable to carry forward your annual leave ? 

Application to carry forward the annual leave need to be escalated to each PTJ’s clerk.
If it is unable to be resolved in PTJ, please inform the Office of the Registrar.
 

7
If a bulletin that I send to the Bulletin of the UPM is not published, who should I consult? 

Any problem related to UPM Bulletin shall be referred to Mrs. Zarina at 03 8946 6014.
 

8
I can't access to Putra Blast!

The problem occur either:

  • status 'drop' - either not registering subject or not paying fees. Students need to deal with School of Graduate Studies. Once the status 'drop' change to 'continue', students can access the Putra Blast 
  • students forget password / wrong password - please access https://upm-id.upm.edu.my/student
  • system technical problems - will referred to the relevant section
  • 9
    Why is my information not updated in the Putra Research and Innovation Management System (PRIMS)?

    Please email to bgp.rmc@upm.edu.my or km@upm.edu.my

    10
    Why is my profile not displaying any information and can not edit?

    Please email the problem to cadeinovasi@upm.edu.my or contact 03 8946 6049.

    11
    How to use Putra Research & Innovation Management System?

    Cick here for user guideline.

    12
    Who's incharge for Putra Blast Helpdesk?

    Access to Putra Blast webpage (http://learninghub.upm.edu.my/) and click at the Helpdesk menu.

    13
    What is my ID for e-Tender UPM System?

    Please contact Procurement Section (Tender), UPM Bursar Office at 03-8946 6218.

    14
    How do I know the status of a company whether it's registered with UPM?

    Please contact Procurement Section (Tender), UPM Bursar Office at 03-8946 6224.

    15
    List of officer's in charge for the eRO system :

    16
    How to update my personal UPM website (profile.upm.edu.my) ?

    Please click here for user guideline.


    SOFTWARE
    17
    What is the list of licensed software provided by the iDEC that can be used by employees or students at UPM ? 

    Please click here for the list of available software licensed at UPM.

    18
    Can Office 365 software be used forever?

    Once staff/students are no longer in service/study at UPM, Office 365 can not be used. The software uses UPM-ID data. If status is not active, software and systems in UPM can not be used or accessed.

    19
    How to install Office 365?

    Please click here for Office 365 installation guideline.

    20
    I have tried install according to the guideline but failed to "reset the password". What should I do?

    If failed to register, please email your details to fadzliarifin@upm.edu.my. You will receive temporary password from Office 365 admin via your UPM email.

  • Name               :
  • Matric Nu.       :
  • Faculty            : 
  • Email               :
  • Mobile Nu.       : 
  •  


    UPM EMAIL
    21
    “I am a contract staff. After my contract is renew, I could not login to my email. The following message appear : invalid username or password". 

    This problem occurs because the Registrar Officer has not activated your status. Please contact the Appointment and Recruitment Section, Registrar's Office if you encounter this problem.
     

    22
    I already change my UPM ID but i have a problem to open my email with new password. Who can solve this problem? 

    This problem you can refer to iDEC Helpdesk at 8947 1990 or email to idec_helpdesk@upm.edu.my

    23
    How to access UPM student's email?

    Login using UPM-ID once you have access these URL http://mail.student.upm.edu.my

    24
    What can I do if forgot my UPM Email password?

    Staff :

  • access http://emel.upm.edu.my
  • click at the UPM-ID menu
  • click at the "Click here for UPM Staff" under "Forgot Password"
  • Student :
  • access http://mail.student.upm.edu.my
  • click at the "Click here for UPM Student" under "Forgot Password"

  • UPM NETWORK
    25
    How do I (Enumerator/RA) access UPM network because I do not have UPM-ID?

    Supervisor/Lecturer must send an official letter of confirmation containing information regarding Enumerator/RA under supervision for registering ID manually. Email to putrahotspot@upm.edu.my and copy to Head of ICT Section PTJ. Please state in the official letter the following information:

  • Name:
  • Identification card number :
  • Email Enumerator / RA:
  • Project Duration:
  • 26
    How to access UPM network?

    Please click here for more information.

    27
    How to access Eduroam?

    UPM-ID
    28
    When will UPM-ID activate if I report my duty today?

    Through the use of the Lapordiri System, UPM-ID is activated on the day of staffing at the respective PTJs, but the usefulness of UPM-ID is to support the Secretariat in the Office of the Registrar to implement the file copying process (the process of entering / transferring employee records, jobs etc. into the EIHRAMS System).

    29
    When I can use the e-Punch system (new staff/renew contract) ?

    All systems using UPM-ID can be used if the UPM-ID has been activated.

    30
    Is it true that online reporting is now being implemented? Will it speed up the UPM-ID activation period?

    An online reporting system works to automate staff reporting processes, quickly or independently depending on the verification / verification process made by the Secretariat at the PTJ and at the Registrar's Office.

    31
    How I can change UPM-ID password?

  • UPM Student : please access https://upm-id.upm.edu.my/student
  • UPM Staff : please access https://upm-id.upm.edu.my/staff/
  • 32
    How to activate my UPM-ID?

    Please refer to the Guideline :

  • UPM Staff
  • UPM Students
  • 33
    What are the systems accessed using UPM-ID (SSO)?

    The system can be accessed using UPM-ID, can be checked via the UPM Putra Portal.

    34
    Can I use the same mail aliases if I (UPM ex student) continue my studies as a Master / PhD student in UPM?

    No.


    Putra®VID
    35
    What is the best smartphone OS?

    Putra®VID Mobile Apps is only compatible with smartphones with Android OS version 5.0 and above. However, smartphone users with lower Android OS can use the WEB version at URL https://putravid.upm.edu.my

    36
    Can the virtual card be printed?

    Yes, you can.For students who are incapable of owning or not having smartphones, PutraVID has a "hardcopy" printing facility where virtual student cards can be printed to bring together when dealing in campuses. This print can also be used if the smartphone is lost, left or running out of battery. It can be used when access to an Internet network is disconnected or in the event of an accident or anxiety.

    37
    Can a copy be stored in a smartphone?

    Students/Staffs can also save the screenshots of PutraVID's front and back face in the phone as an alternative to printouts.

    38
    Who must use the Putra®VID?

    Implementation of Putra®VID is only for UPM students entering session 2018/2019 only.

    39
    My data plan runs out. How to download Putra®VID app?

    Students do not necessarily subscribe to "data plans" because students can reach Putra®VID in campus using PutraWotspot Wifi facility for FREE.

    40
    Is Putra®VID safe to use?

    Putra®VID comes with security features:

  • Login & Password UPM ID
  • QRCode as second key
  • Image owner of legitimate system
  • Convenience change QRCode combination by student
  • The login facility to Putra®VID uses smartphone fingerprint controls
  • Application timeout controls can be set by students themselves
  • 41
    How to download Putra®VID?
    42
    Is the matrix card unused for next year or future?

    Matrix cards can still be used next year or future. Putra®VID must be used by new students of the 2018/2019 session. However, existing students already have Putra®VID. (User guide).

    43
    Is it compulsory for all UPM students to have smartphones for attendance verification and book lending in the library?

    Smartphones are mandatory if you want to install the Putra®VID app. The virtual matrix card (Putra®VID) can be printed via the https://putravid.upm.edu.my browser using a notebook. The current student card is still in use for the Library's book lend system. Library's book lend and gate systems are in the process of upgrading to enable Putra®VID (expected completion in October / November 2018). If the system has been upgraded, Putra®VID must be used for gate (login access). However, the current student matrix cards as well as Putra®VID can be use if the library's book lend system has been upgraded.


    MULTIMEDIA
    44
    Where can I get the "We Love UPM" song?

    This song can be accessed at UPM You Tube.

    Updated:: 01/11/2017 [nazlina]

    INFOCOMM DEVELOPMENT CENTRE (iDEC)
    Universiti Putra Malaysia
    43400 UPM Serdang
    Selangor Darul Ehsan
    0389471990
    0389483514
    C1537873980