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Clients' Charter Achievement (lama)

InfoComm Development Centre (iDEC) Clients' Charter Archive | 2022 | 202120202019 | 2018 |

 

2023 INFOCOMM DEVELOPMENT CENTRE CLIENTS' CHARTER ACHIEVEMENT REPORT

 

 

JANUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 100.00% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1258 100.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  2049  99.73%
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  25 93.00% 

 

 

FEBRUARY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES 99.99% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1258 100.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1479 98.35% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION 11  95.45% 

 

MARCH

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7 99.75% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1059 100.00% 
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1941 98.40% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE AVAILABLE WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  29 91.38% 

 

APRIL

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  1 99.92% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES 1059   100%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1  100%
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1288 99.76% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE 96.88% 

 

MAY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  3 99.97% 
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES  1258  100.00%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100.00% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1753 99.69% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  14  96.43%

 

JUNE

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES  7  99.89%
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES 1059   100%
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM  1 100% 
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION  1696 99.33% 
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE  8  90.63%

 

JULY

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

AUGUST

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

SEPTEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

OCTOBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

NOVEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE    

 

DECEMBER

 

NO.  CLIENTS’ CHARTER  ACHIEVEMENT STATUS
QUANTITY PERCENTAGE
1 TO ENSURE 24 X 7 AVAILABILITY OF MAIN APPLICATION SYSTEM SERVICES    
2 TO ENSURE 24 X 7 AVAILABILITY OF UNIVERSITY NETWORK SERVICES    
3 TO ENSURE 24 X 7 AVAILABILITY OF TELECOMMUNICATION SYSTEM    
4 TO ENSURE THAT ICT SERVICES ARE IMPLEMENTED WITHIN THE DESIGNATED PERIOD AND MEET CUSTOMER SATISFACTION    
5 TO ENSURE THAT ICT HELPDESK SERVICES ARE IMPLEMENTED AND MEET CUSTOMER SATISFACTION AT THE MINIMUM OF 4 ON THE LIKERT SCALE